Terms & Conditions

Payment Method

We accept the following methods of payment : Credit Card (Visa ,Master Card) via PayPal.

Changes Of Orders & Cancellations

If you change your mind decide to cancel your order or change the order item, please notify us within 48 hours of placing it. Any changes made after this period may incur additional charges.

Shipping & Handling

3.1 Delivery Times and Areas
We deliver throughout Peninsular Malaysia. Once your order has been prepared for shipment and ships, you will be notified by one or more of the following ways: email to your nominated email address, by telephone and/or by SMS.
We ship throughout Peninsular Malaysia and we ship orders of various sizes and fragility. To meet these requirements we use a variety of professional carriers. Your location and order size will impact on the speediness we can get your order to you.
3.2 Delivery time frame
7 to 10 working days depending on the size and complexity of your order.
If for any reason we are unable to dispatch your order we will notify you within 2 business days.
3.3 Order tracking
Small parcels can be tracked by using the consignment information that will be sent to your email address and mobile phone, together with the link to the appropriate carrier we are using.
Larger parcels which require a high level of co-ordination, you can log in to website and go to ‘My Orders’ where you can see all the details of the progress status, as we will update the order status time to time. Also, you will be called in the days leading up to your order being delivered.
3.4 Signature on Delivery
All shipments contain valuable goods. Because of this, our carriers are contracted to produce a Proof of Delivery.
We are unable to accept any responsibility for your order once delivered if your order left without the carrier obtaining a signature.

Re-Delivery Charges

If products fail to delivered within the agreed time due to nobody receive, we will charge transportation fees for redeliver.

Return Policy

nesthouz.com provides an unconditional return policy on any item day. If for any reason whatsoever you are not satisfied, please return in original, unused, saleable condition and packaging within 7 days. (excluded transportation charges)
Prior to returning your product, please email to sales@nuhoom.com or call our customer service center. Our customer service team will provide you with all relevant information and steps to proceed with the return. Please do not attempt to return any goods before speaking to our team.

Damage or Faulty Returns

You have 7 days from the time of receiving your order to notify us in the unlikely event that your item arrives damaged or faulty. Please send an email to sales@nesthouz.com or call our customer service center.
You may be required to send photos of the damage or fault for further assessment by our quality control team. Once assessed and approved by our specialists, our customer service personnel will contact you to process a credit note or organize a replacement item. (excluded transportation charges)
We will not refund or replace a product where a damaged product resulting from misuse, abuse, normal wear and tear and incorrect self-assembly, and product damaged after delivery was made. However, you may purchase extra parts or hardware from us by just contact customer service team for details, prices and delivery arrangement. Parts & hardware are subject to availability.

Warranty

Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes unless otherwise stated.
12 months warranty upon manufacturing defects.
Exclusions: This Warranty will not apply if;

  • Repairs to a product are made or attempted by other service providers.
  • The product is subject to natural wear and tear.
  • The consumer used the product is an abnormal manner for example
  • if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure and used in Public and higher traffic areas with unrestrained behavior of patrons.
  • The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
  • The product is tampered with in any way.

Insurance

All shipping costs are exclusive of insurance.

Pricing & Product Availability

We exercise great caution in trying to avoid errors in pricing and product information! If such mistakes occur, we reserve the right to correct them. We apologize in advance for any inconvenience this may cause.
nuhoom.com reserves the right to change the units available for the Daily Deal promotion at any time throughout the duration of the promotion.