We accept the following methods of payment : Credit Card (Visa ,Master Card), bank transfer or via PayPal.
Changes Of Orders & Cancellations
If you change your mind and decide to cancel your order or change the order item, please notify us within 48 hours of placing it. Any changes made after this period may incur additional charges.
Shipping & Handling
3.1 Delivery Times and Areas
We deliver throughout Peninsular Malaysia. Once your order has been processed for shipment and ships, you will be notified by one or more of the following ways: email to your nominated email address, by telephone and/or by SMS.
We ship throughout Peninsular Malaysia and we ship orders of various sizes and fragility. To meet these requirements we use a variety of professional carriers. Your location and order size will impact the delivery speed.
3.2 Delivery time frame
7 to 10 working days depending on the size and complexity of your order.
If for any reason we are unable to dispatch your order we will notify you within 2 business days.
3.3 Order tracking
Small parcels can be tracked by using the consignment information that will be sent to your email address and mobile phone, together with the link to the appropriate carrier we are using.
Larger parcels which require a high level of co-ordination, you can log in to website and go to ‘My Orders’ where you can see all the details of the progress status, as we will update the order status from time to time. Also, you will be called in the days leading up to your order being delivered.
3.4 Signature on Delivery
All shipments contain valuable goods. Because of this, our carriers are contracted to produce a Proof of Delivery.
We are unable to accept any responsibility for your order once delivered if your order left without the carrier obtaining a signature.
If products fail to delivered within the agreed time due to nobody receive, we will charge transportation fees for redeliver.
nesthouz.com provides an unconditional return policy on any item
day. If for any reason whatsoever you are not satisfied, please return
in original, unused, saleable condition and packaging within 7 days.
(excluded transportation charges)
Prior to returning your product, please email to firstname.lastname@example.org or call our customer service center. Our customer service team will provide you with all relevant information and steps to proceed with the return. Please do not attempt to return any goods before speaking to our team.
Damage or Faulty Returns
You have 7 days from the time of receiving your order to notify us in
the unlikely event that your item arrives damaged or faulty. Please
send an email to email@example.com or call our customer service
You may be required to send photos of the damage or fault for further assessment by our quality control team. Once assessed and approved by our specialists, our customer service personnel will contact you to process a credit note or organize a replacement item. (excluded transportation charges)
We will not refund or replace a product where a damaged product resulting from misuse, abuse, normal wear and tear and incorrect self-assembly, and product damaged after delivery was made. However, you may purchase extra parts or hardware from us by just contact customer service team for details, prices and delivery arrangement. Parts & hardware are subject to availability.
Warranty covers the replacement or repair of any product that has
a manufacturing or material defect that is not the result of normal
wear, or a natural characteristic of the material used. This Warranty
is not transferable and does not cover products used for commercial
purposes unless otherwise stated.
12 months warranty upon manufacturing defects.
Exclusions: This Warranty will not apply if;
- Repairs to a product are made or attempted by other service providers.
- The product is subject to natural wear and tear.
- The consumer used the product in an abnormal manner.
- If the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure and used in Public and higher traffic areas with unrestrained behavior of patrons.
- The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
- The product is tampered with in any way.
All shipping costs are exclusive of insurance.
Pricing & Product Availability
We exercise great caution in trying to avoid errors in pricing and
product information! If such mistakes occur, we reserve the right to
correct them. We apologize in advance for any inconvenience this may
Nesthouz.com reserves the right to change the units available for the Daily Deal promotion at any time throughout the duration of the promotion.